Cancellation And Refund Policy

Services:

• Customers are unable to receive refunds or cancel orders for services once the company has started working on their project. However, there is a possibility to cancel an order within an hour of placing it, provided the company has not commenced work on the project.

Products:

• New and unused merchandise in its original packaging can be returned for a full refund or exchange within 14 days of the order arrival date. Returns after 14 days are eligible for store credit.
• Customers are responsible for the cost of shipping, returns, exchanges, and any modified orders.

Refunds Process:

• Customers need to request a Return Authorization Number via email to initiate the return process. They also need to send the unopened original package item along with a copy of the packing slip or e-receipt within 14 days of delivery to receive a refund.
• Refunds are issued to the original payment method, with the credit card being credited for the merchandise price only.

Exchanges:

• Unused merchandise in original condition can be exchanged for a replacement item of equal value. If the replacement item costs more, the customer needs to provide payment information.

Cancellations & Refunds:

• Orders cancelled after 48 hours are subject to a $20 administration fee, regardless of whether the order has been shipped. If the order has been shipped, the buyer is responsible for actual return shipping charges. Refunds are issued to the original payment method, with shipping and handling charges deducted.