Download Terms and Conditions

Downloads: Since www.smartpatternmaking.com is offering non-tangible irrevocable goods, refunds are not issued once the order is completed and the product is sent. Customers are responsible for understanding this when making a purchase. However, exceptional circumstances may warrant a refund, and we do honor requests for the following reasons:

Non-Delivery of the Product:
- If you do not receive a delivery email from us due to mailing issues of your email provider or your mail server, please contact our Billing department in writing within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded.
Download and Unzipping Issues:
- Claims regarding download and unzipping issues must be submitted to our Technical Support department at support@smartpatternmaking.com. Failure to receive assistance within 3 days may result in a refund decline.
Major Defects:
- Unexpected errors may occur despite thorough testing before release. Any issues must be submitted for approval by our Technical Support Team at support@smartpatternmaking.com. If approved and not corrected within 72 hours from the initial complaint, a full refund will be issued or a replacement product offered.
Product Not-As-Described:
- Issues should be reported to our Technical Support Department at support@smartpatternmaking.com within 7 days from the date of purchase, with clear evidence proving that the purchased product does not match its description.
Incompatibility with Third-Party Software:
- Refund/return/exchange requests based on incompatibility with third-party software are not honored unless specified as compatible on the product's preview page.
Download Expiry:
- Download links expire 6 hours from the time of purchase.
Download Limit:
- Downloads are limited to 4 times.

Our Technical Support Team is committed to delivering professional support in a timely manner. Thank you for choosing www.smartpatternmaking.com for your product purchases.